904 Hayslope Drive,Knoxville,TN 37919 | (H) 8658059000
Professional Summary
____________________________________________________________________________________________________
Executive with extensive experience in fostering crucial business relationships, developing innovative strategic plans and cultivating mutually beneficial partnerships. Visionary leader with strong motivational skills who empowers people to excel and enables organizations to enjoy outstanding business results. Drives sustained organizational success by way of vital expertise in strategic planning, disciplined business growth, exceptional record of execution, and superlative relationship management competencies.
Core Skills and Competencies
_____________________________________________________________________________________________________
· Governance
· Strategic Planning, Strategic Partnerships, Ecosystem Development
· People Strategies, Relationship Management Skills, Team Optimization
· Leadership
· Critical Thinking, Complex Problem Solving
· Business Development, Innovative Growth, Diversification
· Financial Management, Capital Markets navigation, Budget compliance
· Customer service, Experience
· Workforce strategy, Engagement
Experience
_____________________________________________________________________________________________________
CEO 01/2017 to Current
RelaPhi– Atlanta,GA
· Entrepreneurial leadership provided for "scale-up" company that provides modern business solutions related to business and workforce performance
· ConstructedSoftware as a Serviceplatformcombined with professional services offering business to businesssubscription-basedbusiness model
· Developed go-to-market sales and development strategy that required rebranding the product suite which had never been taken to market at scale.
· Engaged marketing agency support to test market perceptions, placement, naming, andrevised plan accordingly.
· Ensured intellectual property protection and filed claim for patent expansion throughout this transition.
· Ledmulti-million dollar capital development program for new company post-acquisition
· Developed and executed Business Plan for scaling strategy
· Initiated major pivot after one year which broadenedtarget sales focus to senior leaders, no longer exclusively targeting the CEO buyer
· Created marketing and outreach plans, developed collateral materials, website, and otherchannels to increase our market penetration
RESULTS:
· Increasednumber of clients 200%in first year thru direct sales
· Personally responsible for 80+%of all new client sales in first 24 months of operations
· Maintained 90+% client retention thru acquisition transition
_____________________________________________________________________________________________________
CEO 01/1995 to 12/2016
Summit Medical Group(SMG)– Knoxville,TN
Chief Executive Officer of Tennessee's largest independent physician organization, Summit Medical Group (SMG), including three spin-off companies which werecreated as opportunities were identified.
· Responsible for the formation, development, and management of SMG, growing the group from its original 37 physicians (7 locations in 1 county) to over 230 physicians (1600 employees, 50+ locations, in 13 counties) providing approximately 65,000 outpatient monthly encounters and 28,000 monthly inpatient encounters.
Results: Grew the group revenues 550% in first 10 years. Grew group revenues 362% in second 10 years. Reduced corporate overhead expenses as a percent of revenue 18% during period of logarithmic growth while vastly expanding corporate support services.
· Initiated largest electronic prescribing program in the southeastern US with SMG electronically transmitting over 300,000 prescriptions per month as precursor to full scale electronic medical record (EMR) deployment.
Results: Obtained 100% Meaningful Use attestation with governmentwhich represented $8M per year in incentive payments
· Developed and recommended adoption of value-basedcare strategy enabling the group to gain rewards for savings it generated in population health management.
Results: added $16M annually shared savings earned.
· Directly responsible for the formation, development, and leadership of Summit Health Solutions (SHS) which was one of the nation's largest Accountable Care Organizations (ACO's) with approximately 40,000 Medicare Shared Savings Program participants.
Results: Used government financial support to provide the funding of infrastructure expansion necessary to assume sole responsibility for care management and care coordination for the entire region.
· Developed and executed sophisticated managed care comprehensive strategy for region recognized and preferred by partner healthplans placing SMG in nuclear position in terms of health system and healthplan leadership.
Results:Unprecedented influence and leverage conveyed tophysician organization. Compelled the Board to "lead" the healthcare community by defining the future of healthcare marketplace for the entire region
· Served as CEO for Summit Health Solutions' (SHS), which isa wholly owned subsidiary of SMG. Developed one of the nation's leading care management and care coordination programs as a part of the population management program supporting SHS.
· Directly conducted the strategic planning efforts for the organization forthe past 15 years without use of outside consultants. Conducted environmental assessment (internal and external) and developed strategic objectives, tactical plans, and strategies. Implemented accordingly
Results: SMG was recognized among the nation's “Superior Performers” as compared to its peers within the Medical Group Management Association for 15 years. SMG's performance has been above the 90%tile in all major categories, including financial performance, productivity, and customer satisfaction
· Developed the state's first solely physician-owned Physician Hospital Organization (PHO), Summit Healthcare Network (SHN), for the purpose of obtaining and managing global risk healthplan contracts, assuming both full professional and institutional risk. Served as CEO of SHN and developed from scratch a vertically integrated health system thru contractual relationships with key business partners; again, the first primary care led effort in Tennessee.
Results: Added approximately $8M in incremental annual revenues from network activities.
· Managed complex relationships whilecreating “virtual network” with area provider hospitals, specialists, and ancillary services companies that were built on mutual benefit and trust.Developed all healthplan related operationsprocesses to execute SHN strategy including utilization management, network management, claims management, member services, etc.
Results: Obtained global risk contracts and managed delegated risk arrangements thru area specialists, ancillary providers, and hospitals.
· Developed thelargest independent hospitalist programin the southeast, covering multiple hospitals in the region delivering value-basedservices including reduction in inpatient length of stay, direct and indirect costs, and morbidity. Grew this service line to one of the largest independent hospitalist groups in the country and expanded its intensivist model by developing the nation's largest pulmonary physician group.
Results: Added $28M annuallyin new revenues thru this program
· Built extensive ancillary service business lines such as diagnostic imaging, clinical laboratory, physical therapy, sleep services, etc.contributing significantly to the organization's financial performance and scope of practice.
Results: Added $36M annuallyin increased revenues
· Developed Leadership Development program for the organization that included accountability and performance development for existing leaders and programs to identify, recruit, and train high-potential physician and executive leaders ensuring a capable pipeline of leaders for the future.
Results: Program was so well received that the Board revised it making it mandatory for all physicians as a crucial part of their onboarding process.
· Developed Large Practice Executive Council (LPEC) which is an affinity group of the region's key large group practice executives for purposes of synergistic problem solving, common issues strategy formulation, and relationship building.
Results: Led group to establish collective position on key transparency efforts related to clinical data and quality improvementreporting by healthplans, raising quality standards for all.Leveraged NCQA quality recognition program with area healthplans and employers as part of pay for performance incentives. This was all part of transforming the organization's value proposition to one of quality, service, and outcomes-based performance.
· Leda quality recognition initiative of voluntary accreditation by the National Committee of Quality Assurance (NCQA)
Results: First medical group in the state of Tennessee to obtain Level I Patient Centered Medical Home (PCMH) certification. Also, obtained NCQA certification for diabetes and heart/stroke care.Summit presently has more physicians NCQA certified than Mayo Clinic, Cleveland Clinic, and other such notable national leaders.
· Extensive experience in strategic planning, recruitment, policy development, regulatory/legal oversight, budget development, financial reporting, third-party reimbursement, Medicare, CPT coding, all applicable federal standards compliance, purchasing, inventory, problem solving and troubleshooting, and all aspects of personnel management. Strong financial and budget responsibilities.
Results: SMG docs were in 90+% earnings range in annual net income nationally for 18 years.
Education
___________________________________________________________________________________________________
Master of Arts: Master of Public Health (MPH) Planning and Administration Dec 1992
University of Tennessee- Knoxville, TN
Bachelor of Arts: Medical Technology Dec 1989
University of Tennessee- Knoxville, TN
Other:
____________________________________________________________________________________________
· Speaker at national conferences and workshops on various healthcare and people strategy subjects
· Certified community facilitator, working closely for the last 8 years with Knoxville City
Council and Mayor to establish strategic direction and disciplined execution.
· Worked closely with the Knox County School Board in a similar capacity.
NOTE: More comprehensive information about candidate and related professional contributions can be found by visiting Executive Portfolio at personal website: www.timayoung.com